Refund policy

Damaged, Defective or Incorrect Items
If your item is damaged in-transit, defective or incorrect it may be returned to our Albion showroom within 14 days for exchange, credit note or refund. Items must be inspected on delivery and any issues advised within 24 hours of receipt by email. Please include photos of items and packaging as appropriate. Returns will not be accepted without prior notification as noted above. To be eligible for an incorrect item return, your item must be unused and in saleable condition. It must also be in the original packaging if applicable with proof of purchase.
 
Exchanges
We only exchange items if they are defective or damaged, for the same item if possible. As a lot of our items are bespoke and often hand made, replacement products may not be available. In this case we will contact you about a substitute or store credit. Please note Magnolia Interiors does not offer refunds or exchanges for change of mind.